Our Peer Support Workers are here to offer non-crisis related peer support. Our Peer Support Workers have their own lived experience of navigating some of the issues you might also be facing. They are trained to best support you.
We are here to listen without judgement, whether you are struggling with mental health issues, feeling isolated or needing someone to connect with who gets it.
Connect with a Peer Support Worker in the way that works for you, available Monday to Friday, 10am - 4pm AEST/AEDT.
Peer Support Workers do not have a direct phone number to call. If you miss your scheduled call, you can wait for a follow-up call, or get in touch via email.
If you contact us, we will:
- Listen respectfully and provide a safe and supportive space, no matter your gender, culture, ethnicity, religion or sexual orientation
- Safely share our own experiences of mental health to support you on your own recovery journey
- Provide you with a safe and non-judgemental space to talk about what’s going on for you
- Suggest places to get additional support according to your needs and goals
- Take notes about our contact so that we can offer you consistent, personalised support without you needing to re-share your story
- We will keep your information and experiences confidential. The only exception is if we have genuine concerns for your immediate safety or the safety of someone around you
- Consider your personal needs and share with you if we think another service may be better suited to offer you support
- Collect data to improve and inform our service model
- Contact you within 48 hours.
Please note that we are not a crisis service.
If you, or a person you are caring for is experiencing emotional distress, please call Lifeline on 13 11 14 (24 hours / 7 days) or chat to a crisis supporter online at lifeline.org.au (7pm - midnight every night). Alternatively you can call the Suicide Call-back Service (1300 659 467) for support around suicide. In an emergency, please dial 000.