Welcome to SANE’s Referral Hub

SANE’s free guided service combines our range of digital and telehealth supports, tailored to participants’ needs and preferences.

Joining this new service will connect the participant with a dedicated support team of mental health professionals across lived experience and mental health counselling. Together, a flexible and personalised support plan will be created.

The support plan could include a mix of one-on-one counselling, peer support or support coordination sessions. It could also include peer groups and events that focus on arts, socialising or psycho-education.

A dedicated support team will check in regularly with the participant to ensure the program is working, offer support along the way and adjust the plan if required.

There’s also access to a secure online portal, where all of goals, appointments, booking tools, and resources are accessible.

Benefits of a tailored support plan:

  • improved recovery (mental, physical, and emotional wellbeing)
  • increased social connectedness
  • improved quality of life
  • reduced wait times to access mental health support.


This service is open to anyone who is affected by complex mental health issues (including family members and carers), who is over 18 years old and living in one of the Primary Health Networks taking part.

Complex mental health issues include: Autism & mental health issues, intellectual disability & mental health issues, complex response to trauma, schizophrenia, psychosis, bi-polar disorder, borderline personality disorder, post traumatic distress disorder, severe anxiety and anxiety disorders, dissociative identity disorder, severe depression and depressive disorders, obsessive compulsive disorder, eating disorders, acquired brain injury and mental health issues, post-natal psychosis/anxiety/depression, panic disorder (panic attacks).

Participating Primary Health Networks

The service is currently being rolled out across Australia in participating Primary Health Network areas. The participant must be a resident within in a participating network to take part.

Currently the service is available in five Primary Health Network areas:

  • North-Western Melbourne
  • Central Queensland, Wide Bay, Sunshine Coast
  • Central and Eastern Sydney
  • Brisbane North
  • Capital (Canberra)

New areas will be continually added, so please keep referring to our website.

Should this service not be available in your area at the moment, please sign up for this newsletter to be alerted when we roll out into new areas. You can also connect with SANE’s information and resources, community forums, counselling, peer support, forums, and groups.


To join this service, a referral is required. Anyone can refer themselves, or a health professional, close family member, carer, or local Primary Health Network can also refer.

What happens after referral

If someone is eligible, they will receive a call from the SANE support team in 2-3 business days who will then discuss the situation and needs. If you are not eligle for the expanded service you will be given other options to connect with SANE.

Please note that this information will not be shared with any third parties.

To read more about SANE’s service, please see our flyer.

The referral service is currently unavailable. If you have any questions please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. if you are experiencing technical difficulties with the e-referral form.

Refer yourself or someone else

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