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SANE’s drop-in services

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SANE offers connection and community to support people with complex mental health issues and the people that care about them.

You can choose from a mix of different free supports we offer including information and resources, community forums, counselling, peer support and groups. 

And there are different types and levels of support depending on what you need. Our goal is to help you access what works for you.

Connect - We have some supports that are 24/7 and available to everyone such as our digital resources and moderated community forums where you can chat with someone going through a similar experience. 

Talk – Do you need to chat with someone? Our SANE drop-in services are staffed by qualified team of counsellors and people with lived experience of mental health issues who will provide you with free digital and telehealth support, information and referrals.

When calling our drop-in service, your call will be answered as soon as possible, or if we are receiving a high volume of calls, your call will be placed in our queue.

Ways we can help you

Our lines are open Monday to Friday, 10am - 10pm (Opening hours in your timezone)

For the free Translating and Interpreting Service (TIS) call 131 450.

* SANE is not a crisis service – if you need help urgently, see Crisis Support at the bottom of this page

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Click the button above or email This email address is being protected from spambots. You need JavaScript enabled to view it..

We’ll respond within 48 hours.

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Connect with people who get it, in a supportive environment, open 24/7. It’s moderated by mental health professionals, but the real support comes from connecting with one another.

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What can SANE do for you?

SANE provides peer support, counselling, support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. We also provide support to the family or friends who care about them.

You can reach our team of counsellors by phone, email or web chat from 10am to 10pm Monday to Friday AEST.

You can reach our team of counsellors by phone or email from 10am to 10pm Monday to Friday AEST.

You can reach our community of peers through the SANE Forums 24 hours a day, 365 days a year and our moderators are there in the background keeping things safe.

For more information see the Frequently Asked Questions.

More info

Stories from the community

We’ve asked people affected by complex mental health issues to share their stories. You’re not alone.
  • Charlotte

    'I’d originally been diagnosed and treated for depression ten years before, so I knew what was happening, but that didn’t make it any easier to cope with. I knew I needed help, but I didn’t have an...
  • Joshua: challenging stereotypes of masculinity

    As a SANE Peer Ambassador, I’m so proud to be part of a national network of nearly 100 people who all share a common goal of reducing stigma and discrimination for those living with complex mental ...
  • Cameron: fame, change and isolation

    If there’s a central theme to the last five years for Cameron, it’s change. He’s changed perspectives: there was a time when a diagnosis of schizophrenia eighteen years ago meant that his brain wa...
  • Tim: owning my identities

    Throughout our lives, we will identify with many different groups. We apply many labels to ourselves to help understand who we are and what we do. For example, only recently did I start identifyin...

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Lived Experience

For anyone living with a complex mental health issue

Connect with others

Latest Discussions



    For anyone who cares about or for someone living with a mental health issue

    Connect with others

    Latest Discussions


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