SANE Support Services
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Free Mental Health Support
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Digital & Telehealth Access
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Choose the supports that work for you
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A community of people who understand
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National Safety & Quality Digital Mental Health Standards Accreditation (NSQDMH)
SANE Support Services
SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury.
SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).
Different types and levels of support
We offer different types and levels of support, so you can find what works for you. Choose from counselling, peer support, online groups and events, 24/7 community forums, and online information and resources.
SANE services are not designed for acute mental health crises. If you or someone you know is at immediate risk, call 000 or visit your nearest hospital. For support with suicidal thoughts, please contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
We’re people like you
Lived experience runs through every level of our organisation, and our safe and inclusive services have been designed by people living with complex mental health needs and the people who support them - people like you.
Ways we can support you
Choose from a range of FREE complex mental health supports, including counselling, peer support, online groups and events, 24/7 community forums, and online information and resources.
Please note: We're working on improvements to our Support Line! We're making system enhancements, recruiting and training more counsellors and preparing for the relaunch of webchat. During this time, there will be reduced capacity on the Support Line, and we are anticipating longer than expected wait-times for callers to connect with a counsellor. We appreciate your patience and understanding while we work to improve capacity and accessibility. If you would like to provide feedback about this change, you can do so here.
Support Line
Available Monday to Friday, 10am - 8pm (AEDT/AEST). SANE’s team of trained staff and volunteers provide free counselling, information and resources. Call 1800 187 263.
Free Translating and Interpreting Service (TIS) 131 450.
Community Forums
Available 24/7. Connect with people who understand what you are going through, seek advice and surround yourself with support. They're safe and anonymous.
RecoveryClub
Available Monday to Friday, 12-8pm (AEDT/AEST). A 6-month online program for people wanting to navigate their mental health recovery at their own pace. Access evidence-based recovery resources and online groups to help you manage your mental health and work towards your recovery goals.
Guided Recovery
Available Monday to Friday, 10am to 8pm (AEDT/AEST). A 15-week program for people wanting individual guidance and support with their mental health recovery. Includes 6 appointments with a dedicated counsellor or peer support worker and access to online groups.
Peer Group Chat
Thursday and Sunday evenings. Live chat-based discussions, guided by SANE community builders. New topics each week.
Mental Health Recovery Webinars
Last Wednesday of every month, 7-8pm (AEDT/AEST). Monthly community webinars with new topics and guests, including lived experience advocates and subject matter experts.
Information and Resources
Available 24/7. Access information you can trust on complex mental health issues. SANE factsheets and guides are easy to read and can help you understand what’s happening and what strategies can be helpful.
Guidance for supporting someone at risk of suicide
Available 24/7. A resource that provides information and advice about supporting someone who has attempted, or is at risk of attempting, suicide.
Have questions? Click here to read our FAQs or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Latest discussions on the forum
If you sometimes struggle to say it out loud, or tell someone in person – try reaching out for support here: it’s anonymous, safe and supportive.
Latest discussions on the forums
Latest Discussions
Carers
For anyone who cares about or for someone living with a mental health issue
Connect with othersLatest Discussions
Stories from the community
SANE community members share their experiences of living with complex mental health issues.
You’re not alone.
Joshua: challenging stereotypes of masculinity
Cameron: fame, change and isolation
Tilly: my mental health toolbox
Kaitlin: finding my voice
Finn: being my genuine self
Kat: defeating the ‘tortured artist’ stereotype
Tim: owning my identities
Other Support Services
SANE services are not designed for crisis support. If you require immediate support, please contact one of the service providers below.
If you need immediate support and can’t reach us, contact the services below. In an emergency contact 000.
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Emergency, police & ambulance (24 Hrs)
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Connect with a lifeline crisis supporter (24hrs)
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Suicide callback service (24 Hrs)
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Kids helpline (24 Hrs)
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13 YARN