SANE Services Survey Information

What you think about the SANE services

You are invited to take part in a study about SANE services.

We want to know if SANE services are helpful for people. We are a study team helping SANE to find out.

You are invited to take part because you have used a SANE service.

We would like to hear what it was like for you.

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This information tells you

What happens if you take part
Some things you need to know about the study
What to do if you want to take part.

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You can

choose to be part of the study

or

choose not to be part of the study

It’s up to you.

Your choice about taking part will not make any difference to the services you use.

What happens if you take part?

Consent illustration of a person thinking about consenting to do the survey

You will have to tick a consent form on a computer.

The form says you

understand what will happen in the study
agree to be part of the study

Illustration of a person filling out the survey form

This is called giving consent.

You can see the consent form in the survey.

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You may be asked about consent to give your email to the study team.

You can give your email if are interested in talking with the study team about your experience at SANE. It’s up to you.

If you give your email, the study team will let you know more about how these conversations would happen.

First there is a bit more information about this study.

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This study will look at answers to the survey questions from people who get help from SANE.

This will help SANE to make sure the service is the best it can be.

Private information illustration of person telling secrets

If you choose to be in this study you will agree for SANE to share your answers with the study team.

SANE will not give the study team any names.

SANE will not give any information about what you talk about when you get help.

Would you be happy for SANE to share your answers with the study team?

Illustration of person choosing not to do the survey and the SANE team saying thank you

If you do not choose to be part of this study, we thank you for thinking about this study.

You can finish reading now.

Things to know about this study

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There are benefits and risks in helping with a study.

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The benefits of this study are

your information will help us learn if SANE is helpful
if SANE is helpful more people might be able to get help
you might not have any benefit

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The risks of this study are low.

To give your consent for SANE to share your answers you only need to tick the consent form.

You do this by ticking a box when you do the SANE survey.

Illustration of a person calling for help on the phone

If you feel upset at any time in the survey you can ring

SANE on 1800 187 263

SANE is open weekdays 10am to 8pm

Lifeline on 13 11 44 anytime

Illustration of a person putting their finger to the lips to indicate privacy

We will

Keep your answers private - only the study team will see your information
Keep your information on a safe computer. It will be deleted 15 years after the study is finished.
Never use your name when we talk or write about the study

When the study is finished information will be on the SANE website, www.sane.org

You can ask for a summary.

The study team might

talk at conferences and meetings about the study
write about the study

The study is being run by a study team from some universities.

The study team has a lot of experience in studies like this.

The study is funded by the Australian government.

What to do if you want to take part

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Remember, it’s your choice

You can

give consent for SANE to share the answers you have filled in for the SANE survey
choose not to take part.

It’s up to you.

Illustration of a person with thought bubbles above their head

You can decide to stop being part of the study.

It is okay to change your mind.

If you want to stop being part of the study, your information can be deleted.

In the future, if you wanted to stop being part of the study, please tell the study team.

Illustration of a person asking questions

If you would like more information you can talk to Dr. Fran Boyle. Fran is leading the study team.

Fran’s phone number is 07 3365 6806
Fran’s email is This email address is being protected from spambots. You need JavaScript enabled to view it.

Illustration of a person being given the thumbs up

There are people at the universities whose job is to make sure that each study is safe and private. They are called ethics committees.

They have checked this study.

They said it was okay to do.

If you had a concern about this study and did not want to talk with Fran you can contact a person from the ethics committee.

The contact details are

Phone: 03 8344 1814
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.