SANE Australia (ABN 92 006 533 606) is committed to protecting the confidentiality, security and privacy of personal information held on its records. SANE will comply with the Privacy Act 1988 (Cth) and any privacy principles made under that Act.

Privacy of information

Personal information held by SANE is not disclosed, sold or otherwise supplied to any third party, including any third party situated overseas.

Voluntary provision of information

SANE only collects personal information that is voluntarily provided to SANE by individuals. This information may include an individual’s name, gender, age, address and information about their mental health.

Research information

SANE will only collect personal information in the course of conducting a research project if it has the consent of the individuals concerned. Any information collected in this way will be de-identified before analysis, and any identifying data will be destroyed or permanently deleted.

Use and disclosure of information

SANE will only use personal information for the purposes for which it was supplied to SANE or a directly related purpose. This may include use of the information in order to provide services to the individual who supplied the information to SANE. It may not be possible for SANE to provide these services unless the indvidual supplies relevant personal information to SANE.

On request, SANE will disclose personal information to the individual who provided that information to SANE. Otherwise, SANE will not disclose any personal information to any third party.

Security of information

Personal information held by SANE is secured on locked premises regularly checked by a security guard. Information held in electronic form is secured from Internet intrusion by a firewall, and from physical intrusion by encrypted password control. All staff at SANE are trained to handle personal information confidentially and have signed agreements not to disclose personal information to any third party.

Disposal of information

Personal information no longer required by SANE for any of the purposes contemplated by this policy will be destroyed or permanently deleted.

Accuracy and freedom of information

SANE is committed to ensuring that any personal information it holds is accurate and up-to-date. Any individual may access or request that SANE correct the personal information that SANE holds about them by contacting the SANE Privacy Officer at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or on (03) 9682 5933.

Enquiries about information

Any enquiries or complaints about how SANE collects, holds, uses or discloses personal information, or any breach of any principles under the Privacy Act 1988 (Cth), should be directed to the SANE Privacy Officer at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or on (03) 9682 5933.

SANE takes all complaints seriously. Upon receiving a complaint, SANE will promptly carry out an investigation and will work with the individual concerned to resolve the issue.

Last modified: February 2013