SANE phone and online support now available to more Australians

  • Share
SANE phone and online support now available to more Australians

We are delighted to be expanding access to our free guided support service.

From August 22 2022, SANE’s online and phone support service will be accessible across more areas of Australia. 

Available to individuals living with complex mental health issues and their families/carers, this service provides professional phone and online counselling and one-on-one contact with a peer support worker, as well as access to community forums and a range of therapeutic activities designed to support recovery and help participants learn the skills to better manage their mental health. 

Complex mental health includes people with multiple mental health conditions to manage, PTSD and trauma, long-term mental illness and lower prevalence, higher complexity conditions such as schizophrenia, bipolar disorder or OCD. The service is also built for autistic people and those with intellectual disability seeking mental health support.  

SANE CEO, Rachel Green, says the service addresses a critical care gap by providing free and easily accessible support with minimal waiting time.

“This service was co-designed with the lived experience community and builds on SANE’s 36 years of experience in complex mental health. 

“When a person is referred, they are welcomed, befriended and supported in a way that works for them and their recovery. We also provide much-needed ongoing support over a period of weeks or months, including welcoming participants to our online communities.

The Assistant Minister for Mental Health and Suicide Prevention, the Hon Emma McBride MP has welcomed the roll out of SANE’s new service. 

“Demand for mental health support has surged across the country in recent years, and Australians living with complex mental health disorders have been particularly impacted.

“This service from SANE will not only help people who need specialised care and support, it will also help their families, carers, and their communities.   

“The mental health and wellbeing of all Australians is a top priority for the Albanese Government, and I will continue to work closely with SANE and the lived experience community so people living with complex mental health disorders have access to the care and support they need.” 

This service is currently available for self-referral and referral by a health professional across the following new eight regions:

  • Adelaide and Metro South Australia regions
  • Darling Downs and West Moreton regions
  • The Hunter, New England and Central NSW Coast regions
  • Northern Territory
  • Tasmania
  • Western Australia
  • Western Victoria region

This is in addition to the five regions that were launched in May:

  • Australian Capital Territory (Canberra)
  • North West Melbourne
  • Western Sydney region
  • Central, Eastern and Western Sydney
  • Brisbane North region of QLD
  • Central Queensland, Wide Bay and the Sunshine Coast region of QLD

Participants can check eligibility and join the service at and will be directed to other SANE services should they currently not be eligible at this time.

The service is delivered with the support of the Australian Government.  

Last updated: 20 October 2022

Stay in touch

Never miss an important update from SANE.

Please let us know your first name.
Please let us know your last name.
Please let us know your email address.

Please select at least one newsletter