Helpline 1800

1800 18 SANE (7263)

The SANE Helpline provides information about symptoms and treatments related to mental illness, where to go for support, help for carers, and how to look after yourself. Easy-to-read pamphlets and other information are sent out on request.

Information and advice 9-5 weekdays
Request free InfoPack 24 hours

Helpline Online

SANE also provides a Helpline Online service. You can use this to ask questions about mental illness and related topics. Enquiries are usually answered within 3 working days. Use Helpline Online for more specific information and referral to support agencies (it is not a counselling service).

Helpline Chat

The Helpline chat service provides real-time live chat information and advice from a growing number of SANE website pages.


In a crisis

The SANE Helpline is not a crisis service. In an emergency, see our Crisis Contacts for where to get appropriate help.

Last modified: June 2015

SANE HelplineThe SANE Helpline is intended to provide general information only, to residents of Australia. The service does not provide specific advice, which should be sought from an appropriately qualified professional person.

The service is made available on the condition that SANE Australia, its officers, and others involved in its production and provision shall not be held responsible for the results of any actions taken as a result of information or opinions contained in it.

SANE Privacy Policy

SANE Australia is committed to protecting the confidentiality, security and privacy of personal information held on its records. The SANE Privacy Policy conforms to the Privacy Act (1998) and National Privacy Principles (2001).

SANE Australia reserves the right to override this confidentiality in special circumstances, where someone is deemed to be at risk. If you have any queries regarding the SANE Helpline, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1800 18 SANE (7263).