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Phone and online counselling support 

Do you need to talk with someone? We support people living with complex mental health issues and the people who care about them. Our SANE Support services are staffed by qualified counsellors who will provide you with free phone and online counselling, support, information and referrals.

When calling our service, your call will be answered as soon as possible, or if we are receiving a high volume of calls, your call will be placed in our queue.

If you cannot wait, you can now book a time for a call which best suits you, by clicking the ‘book a call’ button below.

Alternatively, you can seek peer support from our online Forums community accessible 24/7.

Ways we can help you

Our lines are open Monday to Friday, 10am - 10pm (Opening hours in your timezone)

For the free Translating and Interpreting Service (TIS) call 131 450.

* SANE is not a crisis service – if you need help urgently, see Crisis Support at the bottom of this page

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Click the button above or email This email address is being protected from spambots. You need JavaScript enabled to view it..

We’ll respond within 48 hours.

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Connect with people who get it, in a supportive environment, open 24/7. It’s moderated by mental health professionals, but the real support comes from connecting with one another.

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What can SANE do for you?

SANE provides peer support, counselling, support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. We also provide support to the family or friends who care about them.

You can reach our team of counsellors by phone, email or web chat from 10am to 10pm Monday to Friday AEST.

You can reach our community of peers through the SANE Forums 24 hours a day, 365 days a year and our moderators are there in the background keeping things safe

More info

People Like Us

Ever feel like you’re the only one going through this? We’ve asked people affected by complex mental health issues to share their stories. You’re not alone.

Latest discussions on the forums

Lived Experience

For anyone living with a complex mental health issue

Connect with others

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    For anyone who cares about or for someone living with a mental health issue

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      If you need immediate support and can’t reach us, contact the services below. In an emergency contact 000.