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SANE Support Services

SANE offers connection and community to support people with complex mental health issues and the people that care about them.

You can choose from a mix of different free supports we offer including information and resources, community forums, counselling, peer support and groups. 

And there are different types and levels of support depending on what you need. Our goal is to help you access what works for you.

Connect - We have some supports that are 24/7 and available to everyone such as our digital resources and moderated community forums where you can chat with someone going through a similar experience. 

Talk – Do you need to chat with someone? Our SANE drop-in services are staffed by qualified team of counsellors and people with lived experience of mental health issues who will provide you with free digital and telehealth support, information and referrals.

When calling our drop-in service, your call will be answered as soon as possible, or if we are receiving a high volume of calls, your call will be placed in our queue.

For a little more – in certain regions of Australia we are rolling out a new guided service where you will be supported by a team of counsellors and peer support workers to identify your goals and choose the supports that will work for you – including counselling, peer support and online groups & events. It’s a flexible, tailored solution where you can choose a range of services that will support your individual recovery goals over a period of time.

A referral is required to join this program – and it’s not available everywhere yet. You can learn more about it or submit a referral here.

Ways we can help you

Our lines are open Monday to Friday, 10am - 10pm (Opening hours in your timezone)

For the free Translating and Interpreting Service (TIS) call 131 450.

* SANE is not a crisis service – if you need help urgently, see Crisis Support at the bottom of this page

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We’ll respond within 48 hours.

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Connect with people who get it, in a supportive environment, open 24/7. It’s moderated by mental health professionals, but the real support comes from connecting with one another.

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What can SANE do for you?

SANE offers connection and community to support people living with complex mental health issues and their families.

We provide counselling, peer support, information and referrals to adults who identify as having complex mental health issues, complex trauma or high levels of psychological distress. We also provide support to the family or friends who care about them.

You can drop-in to our support service by phone, email or web chat from 10am to 10pm Monday to Friday AEST.

You can connect with our community of peers through the SANE Forums 24 hours a day, 365 days a year and our moderators are there in the background keeping things safe.

People Like Us

Ever feel like you’re the only one going through this? We’ve asked people affected by complex mental health issues to share their stories. You’re not alone.

Latest discussions on the forums

Lived Experience

For anyone living with a complex mental health issue

Connect with others

Latest Discussions



    For anyone who cares about or for someone living with a mental health issue

    Connect with others

    Latest Discussions


      If you need immediate support and can’t reach us, contact the services below. In an emergency contact 000.