Khoros, formerly Spredfast + Lithium, provides social customer engagement management platform for organisations and businesses. With more than 2,000 customers and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
The Khoros platform combines online customer community applications such as forums, blogs, product reviews and knowledge bases with the broader social web and traditional CRM business processes. It also delivers on-demand products in a hosted environment rather than as traditional, packaged software.
Khoros helps brands connect, engage with, and understand customers by enabling them to respond on social networks and foster engagement on a community they own. The technology delivers a seamless digital customer experience across websites, social channels and mobile devices.
Support for SANE
Khoros provides the software platform that drives the SANE Forums.
Thanks to Khoros’s generous support, we have built a safe and supportive online community for tens of thousands of Australians affected by mental illness. Through the Khoros platform we are opening up the huge untapped resource of peer support across the nation.
Khoros has also enabled us to support mental health organisations in every state and territory through syndication. Each of our mental health partners offer direct access to the forums on their own sites, providing an enhanced service for the people they already serve.
Importantly, just under a third of the people using the SANE Forums are from rural and regional Australia where people have limited access to mental health services.