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Our values and behaviours

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  • We focus on the whole person and their strengths, not the illness, and believe everyone is entitled to a better life.
  • We treat everyone with grace and dignity while welcoming robust and constructive discussion.
  • We communicate our appreciation to those who give of their time, advice and financial resources.


  • We have a passion for learning, and disseminating creative solutions to real-world problems.
  • We embrace technology to build community and provide helpful information.
  • We seek out new ways to have greater impact through research, testing and evaluation, always informed by people's lived experience of complex mental health issues.


  • We celebrate great achievements (big and small) by ourselves and others.
  • We warmly welcome everyone who comes through our doors and we create a fun, flexible and inspiring workplace that fosters personal and professional growth.
  • We broadcast to the world heroic stories of courage, resilience and recovery.


  • We do what is right, however difficult that might be.
  • We are accountable for the decisions we make.
  • We take good care of our physical and mental health and seek help when we need it.


  • We partner with others who share our vision, values, passion, and commitment.
  • We work with people with lived experience of complex mental health issues to build better services, policies, and programs.
  • We encourage and support each other to do the best work we possibly can by listening, communicating and working as one team.


Last updated: 11 March 2020