Respect We focus on the whole person and their strengths, not the illness, and believe everyone is entitled to a better life. We treat everyone with grace and dignity while welcoming robust and constructive discussion. We communicate our appreciation to those who give of their time, advice and financial resources. Innovation We have a passion for learning, and disseminating creative solutions to real-world problems. We embrace technology to build community and provide helpful information. We seek out new ways to have greater impact through research, testing and evaluation, always informed by people's lived experience of complex mental health issues. Celebration We celebrate great achievements (big and small) by ourselves and others. We warmly welcome everyone who comes through our doors and we create a fun, flexible and inspiring workplace that fosters personal and professional growth. We broadcast to the world heroic stories of courage, resilience and recovery. Responsibility We do what is right, however difficult that might be. We are accountable for the decisions we make. We take good care of our physical and mental health and seek help when we need it. Collaboration We partner with others who share our vision, values, passion, and commitment. We work with people with lived experience of complex mental health issues to build better services, policies, and programs. We encourage and support each other to do the best work we possibly can by listening, communicating and working as one team.