Helpline Online

Use Helpline Online to ask questions about mental illness and related topics.

Enquiries are usually answered within 3 working days.

Information about mental illness, treatments and support is available on SANE Factsheets, which can be downloaded from this site. SANE Australia produces a range of publications and videos for people living with a mental illness, carers, professionals and students. Use Helpline Online for more specific information and referral to support agencies (it is not a counselling service). Information and advice is also available by calling the SANE Helpline, 1800 18 SANE (7263) 9-5 weekdays EST. Free Infopack can be requested 24 hours.

SANE Helpline Online is intended to provide general information only, to residents of Australia. The service does not provide specific advice, which should be sought from an appropriately qualified professional person. The service is made available on the condition that SANE Australia, its officers, and others involved in its production and provision shall not be held responsible for the results of any actions taken as a result of information or opinions contained in it.

SANE Australia is committed to protecting the confidentiality, security and privacy of personal information held on its records. The SANE Privacy Policy conforms to the Privacy Act (1998) and National Privacy Principles (2001). SANE Australia reserves the right to override this confidentiality in special circumstances, where someone is deemed to be at risk. If you have any queries regarding the SANE Helpline, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1800 18 SANE (7263).

SANE Australia is grateful to all the Supporters of the Helpline.

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