1800 18 SANE (7263)

or use Helpline Online

Information and advice 9-5 weekdays
Request free InfoPack 24 hours

Established in 1998, the SANE Helpline provides information about symptoms, treatments, medications, where to go for support and help for carers. Easy to read pamphlets and other information are also sent out on request. Sometimes the call is urgent – when someone experiencing psychotic symptoms is undiagnosed and not receiving help, for example.

The SANE Helpline is intended to provide general information only, to residents of Australia. The service does not provide specific advice, which should be sought from an appropriately qualified professional person. The service is made available on the condition that SANE Australia, its officers, and others involved in its production and provision shall not be held responsible for the results of any actions taken as a result of information or opinions contained in it. SANE Australia is committed to protecting the confidentiality, security and privacy of personal information held on its records. The SANE Privacy Policy conforms to the Privacy Act (1998) and National Privacy Principles (2001). SANE Australia reserves the right to override this confidentiality in special circumstances, where someone is deemed to be at risk. If you have any queries regarding the SANE Helpline, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1800 18 SANE (7263).

SANE also provides a Helpline Online service. You can use this to ask questions about mental illness and related topics. Enquiries are usually answered within 3 working days. Use Helpline Online for more specific information and referral to support agencies (it is not a counselling service).