A guide to mental illness for customer service staff which will help you interact more confidently, effectively and helpfully with customers who may be affected by mental illness.

The Guide will help you to:

• understand mental illness and its effects
• improve communication with customers affected by mental illness
• reduce frustration for both you and your customer
• respond to challenging situations
• know where to get further help.

By reading this Guide, you will understand the broad range of ways in which mental illness affects people, their behaviour, how they feel, and what sort of support they and their families/carers need. It also features real-life scenarios to help you apply the advice provided to everyday practice.

ISBN:  978-1-921837-03-6

Buy ebook: $12 (via Booki.sh website)